• Arsha Treesa

Change Management with Digitization

Businesses of all shapes and sizes are aggressively investing in digitising their business models. Many organisations are investing in rethinking their businesses as a result of changing customer expectations produced by B2C digital moguls like Uber, Netflix, and Amazon using industry 4.0 technologies.

industry 4.0

To stay relevant in the Fourth Industrial Revolution, which is the convergence of offline and online, mobile, artificial intelligence, social media, and cloud computing. Customers expect companies to be more customer-centric, agile, lean, and engaging. Traditional challenges have always existed when implementing changes in an organisation, but, as previously said, change in the digital world adds a whole new degree of complexity. When it comes to digitalization, there are several obstacles associated with Change Management projects using industry 4.0 technologies.


industry 4.0 technologies

1. Agility:


If businesses want to stay competitive in today's fast-paced digital environment, they must be able to quickly accept new technology. Change management must prioritise adaptability and reactivity to speed the adoption of innovation industry 4.0.




industry 4.0 technologies

2. Generational technology gap:


Even while each generation is distinct, the divide between those who grew up with the internet and mobile devices and older generations is wider than it has ever been. They communicate, connect, and think in quite different ways. To accommodate both generations, various forms of learning and communication are required.



industry 4.0

3. Relevance:


Automation is one of the most important parts of the digital era's innovation. While automation helps businesses become more efficient, it may render certain employees' activities redundant, thereby putting them out of employment. This is something that change management has to address by focusing more on training and re-skilling using industry 4.0.



industry 4.0 technologies

4. Digital Edge:


Maintaining competitiveness in the digital world entails more than just introducing new technology regularly. Continued investment in training, inventive and creative thinking, as well as learning and developing new skills is essential.



While the concept of Change Management remains applicable, the digital era has added complexity to technological efforts due to the rapid speed and purpose of change. Companies must incorporate a lot of information about their initiatives, engagement of executives at all levels, proactive training and assistance for impacted workers, post-implementation support, and frequent user evaluation to be successful in their digital transformation journeys.


industry 4.0 technologies


Steps to successfully manage change with digital transformation:


  1. Creating a digital transformation charter that outlines your business objectives and methods for achieving them.

  2. Identifying senior executives as well as functional change agents. If they are brought in early, they will be crucial in eliminating hurdles and establishing advocacy.

  3. Developing or partnering with a centre of excellence to oversee all digital transformation activities and governance.

  4. Keeping track of and minimising risks by maintaining a change backlog

  5. To develop your vision and plan, have monthly steering meetings with your COE stakeholders, impacted functional leaders, and change agents.

  6. Performing a feasibility evaluation of the company, which includes management structure and sponsorship, governance, adoption, measurement, and communication.

  7. Organize change management workshops that take your strategy's inputs and reveal the insights, ideas, and tactics you'll need to drive change across your project's lifespan.

  8. Role descriptions, workstreams, and RACI for change teams are being finalised.

  9. Identifying and resolving business process effects discovered throughout the requirements collecting process.

  10. Creating a measuring strategy that includes measurable KPIs.

  11. Creating a content strategy and strategic plan.

  12. Creating a training strategy that incorporates one-on-one, one-to-many, and self-directed learning.

  13. Creating a communication strategy that generates interest.

  14. Organize change management tasks and deliverables in a logical order.

  15. Integrating change management tasks into a shared project management environment in a sequential and allotted manner.

  16. Engaging with product management and programmers frequently to ensure that change initiatives are aligned with development realities.

  17. All deliverables undergo iterative development and quality assurance.

  18. Holding feedback sessions to verify that your plan is relevant and resonates with your audience.

  19. Ensure that the change backlog is being monitored and addressed.

  20. Document the pre-launch activities to be carried out.


The management of change should be at the heart of any digital transformation strategy. Leaders are frequently laser-focused on business intelligence and gaining financing and resources against their big strategy during this period to acquire the required support. identify desired business goals, utilise journey mapping to find audience value, establish requirements, design the user experience and solution pieces, and describe the execution roadmap Wireframes, interactive prototypes, proof of concepts, high-quality designs, solution architecture charts, integration mapping, and data modelling all aid in bringing the idea to life for a wider audience.


industry 4.0


Development items should be included in the same planning meetings, reviews, and daily stand-ups as change management activities. The objective is no longer to get through the next endeavour but to create a culture and dynamic that allows people to accept change with agility and confidence, ensuring that today's technology is used to its full potential. The goal of change management is to consider, mitigate errors, come to grips with resistance, measure impact, and coordinate adoption so that the transition is not only smooth for all users but also effective in terms of ensuring that functionalities are implemented correctly, avoiding negative effects on daily operations and financial losses.


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